Claims intake at scale. Policyholder service on demand.
AI voice agents that handle claims first notice of loss, policy questions, quote requests, and renewal outreach — integrating directly with your agency management system.
First notice of loss (FNOL)
When a policyholder calls to report a claim, Alli captures incident date, location, parties, damage, and photos. The claim is created in your AMS with all required fields.
Catastrophe event surge
During hurricanes, hailstorms, or floods, call volume spikes 10-50x. Alli handles thousands of concurrent FNOL calls without hold times.
Quote request qualification
When prospects call for quotes, Alli gathers vehicle info, property details, coverage needs, and current carrier — then routes to a licensed agent with a complete request.
Policy service and renewals
Alli handles routine calls: payment dates, coverage questions, ID cards, address changes. For renewals, Alli proactively contacts policyholders to confirm coverage.
The problem. The solution.
CAT events overwhelm your claims team — policyholders wait on hold for hours.
Alli scales instantly to thousands of concurrent calls. Zero hold times.
Licensed agents spend hours on routine calls — payments, ID cards, address changes.
Alli automates routine service so agents focus on selling and complex claims.
Quote leads go cold because agents can't respond fast enough.
Every quote request answered instantly, qualified, and routed with full details.
FNOL capture is inconsistent — different staff collect different levels of info.
Alli follows your exact FNOL script every time. Every required field captured.
Renewal retention suffers because proactive outreach is deprioritized.
Automated renewal calls confirm coverage and schedule reviews.
Example call flows.
See how Alli handles real scenarios.
Auto claim FNOL
Policyholder reports a fender bender
Alli captures policy number, date, location, parties
Gathers damage description, injuries, police report
Creates claim in AMS with all FNOL fields
Assigns to adjuster and confirms next steps
Home insurance quote
Prospect asks about homeowner's rates
Alli captures property address, year, size, features
Gathers current coverage and deductible preferences
Qualifies and assigns to licensed agent
Schedules quote review call
Policy renewal outreach
Alli calls policyholder 30 days before renewal
Confirms vehicles, drivers, coverage are current
Identifies life changes (new car, teen driver)
Flags accounts needing agent review
Sends renewal summary
Works with your stack.
Direct integrations with the tools you already use — no middleware, no manual sync.
CRM
Scheduling
Payment
Platform
Compliance
CallAlli maintains PCI DSS compliance for payment interactions, SOC 2 Type II certification, and supports state-specific insurance regulations. Alli does not provide insurance advice — it gathers information and routes to licensed agents for coverage decisions.
Common questions.
Can Alli handle claims intake?
Yes. All FNOL details are captured and routed to your AMS or CRM through our 1,000+ integration catalog via Composio or a custom webhook.
What about CAT event call surges?
Alli handles thousands of concurrent calls. Zero hold times during catastrophes.
Does Alli provide insurance advice?
No. Alli gathers information and qualifies leads. All coverage decisions are routed to licensed agents.
Which AMS systems do you support?
We connect to AMS and claims platforms through our 1,000+ integration catalog via Composio plus custom API and webhook integrations built by our team. Reach out and we will scope your specific system.
Can it handle different lines of business?
Yes. Separate scripts for personal lines, commercial, life, and health.
Ready to automate your insurance operations?
See how CallAlli works for your specific workflows.