Privacy Policy

1. Introduction

CallAlli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, website, and related applications.

2. Information We Collect

We collect information that you provide directly to us, as well as information generated during your use of our services:

• Contact Data: Name, email address, phone number, and business details.
• Call Data: Audio recordings, transcripts, and metadata generated during AI-voice interactions.
• Technical Data: IP address, browser type, and usage patterns on our website.
• Client Data: Information synced from your integrated CRMs (HubSpot, GHL, Dentrix, etc.).

3. HIPAA Compliance & Data Security

For our healthcare and dental clients, CallAlli operates as a "Business Associate" under HIPAA. We implement rigorous administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of Protected Health Information (PHI).

• All call data is encrypted in transit and at rest.
• We sign Business Associate Agreements (BAAs) with qualifying clients.
• Access to PHI is strictly limited to authorized personnel and automated systems necessary for service delivery.

4. How We Use Your Information

We use the collected data to:

• Provide and maintain our AI voice agent services.
• Process and book appointments within your integrated systems.
• Improve our neural voice models (using anonymized, non-PHI data).
• Send SMS and email notifications as requested by the user.

5. Call Recording & Consent

Our AI agents record calls for quality assurance, transcription, and workflow automation. It is the responsibility of our Clients to ensure they comply with local "One-Party" or "All-Party" consent laws. CallAlli provides automated disclosure tools (e.g., "This call is recorded") to assist with compliance.

6. Your Rights

Depending on your location, you may have rights regarding your data, including the right to access, correct, or delete your personal information. To exercise these rights, please contact us at Info@callalli.com.